Refund Policy, Terms & Conditions

 

Refund Policy

IN PERSON EVENTS

DOMESTIC

We get it, life happens! Every now and then unexpected events pop-up and you can't attend one of the best MSK ultrasound meetings going around! We make every attempt to refund as much as possible when things get in your way. The closer to the event, the more expenses that we will have incurred to host you (catering and venue fees). As such we have a staggered refund policy.

  • 100% refund (minus a $20 administration and card processing fee) offered up to 30 days prior to event.
  • 80% refund for cancellations of 30 days or less prior to event (minus a $20 administration and card processing fee).

INTERNATIONAL

Requests for refunds may be considered, but please be aware that due to contractural obligations with conference venues and additional services, refunds are generally not available except for exceptional circumstances. Please check with your travel insurance company regarding coverage for event registration protection.

 

In the unlikely event of a conference cancellation, we will provide full refunds or offer to make good with an alternative event.

If a refund is required, please contact the event organisers at [email protected]

ONLINE EVENTS

100% refund (minus a $10 administration and card processing fee) offered up to 24 hours prior to event. But hey, all our live webinars come with 60-days of on demand access to recordings and we are always happy to answer questions post event. So, if you can't watch the live event, view in your own time and if you have any questions feel free to post them in the comments box provided.

If a refund is required please contact the event organisers at [email protected]

 

COVID-19 AWARENESS

We all know the world has changed and there is always going to be uncertainty around events in the age of a pandemic, so here is our approach:

  • Those attending in person events please follow appropriate government health and safety guidelines.
  • COVID cancellation: If the event is cancelled or has to be moved due to COVID related issues we will offer you a full refund or alternative date.
  • If you are unwell, contact us and we will discuss offering online or recording access instead. It's in everyone's interest to ensure that anyone who feels unwell stays away from events.

Terms & Conditions

Photography/ Video

We at MSK Australia are happy for registrants and sponsors to photograph, video or audio record some meeting activities as long as this does not affect the experience and education of those around them. We may even take a few photos or record some of the meeting ourselves. MSK Australia reserves the right to use images taken at the meeting with your photograph and/or likeness in future marketing materials, including on the internet. Meeting attendees who prefer their images are neither taken nor published in any format, have the ability to object by sending an email request to [email protected].

Health & Safety

The health and well being of our delegates is of the utmost importance to us. MSK Australia will take responsibility for providing health and safety procedures whilst onsite, however, all meeting attendees need to be aware of their own responsibilities.

Each meeting attendee is encouraged to play a vital and responsible role in maintaining a safe and healthy meeting environment through:

Listening to the health and safety briefing onsite and/or;
Reading the health and safety procedure documents provided.
Ensuring all accidents and incidents that occur onsite at the meeting are reported.

Inform an MSK Australia faculty or a staff member at the venue immediately of any health and safety concerns.

Respecting your own personal safety and that of other meeting delegates and employees.

Delegate List

A delegate list will be produced for the meeting including name, email address, organisation and region/state. This will be shared with our event sponsor to allow for event feedback and follow up.