Refund Policy, Terms & Conditions

Refund Policy

At MSK Australia, we understand plans can change. We aim to be fair and flexible while also recognising that hosting high-quality events involves significant planning and upfront commitments. Our refund policy has been designed to balance these commitments while providing delegates with reasonable flexibility.

IN-PERSON EVENTS

DOMESTIC

We make every effort to support delegates when circumstances change. Because venue, catering, and supplier costs increase as the event approaches, our refund policy is staggered:

30 days or more before the event: 100% refund less a $30 administration and card processing fee.
Within 30 days of the event: 80% refund less a $30 administration and card processing fee.

Delegates may transfer their registration to another person at no additional charge by notifying MSK Australia in writing at least 7 days prior to the event.

INTERNATIONAL

International conferences require substantial non-refundable commitments to venues, suppliers and event partners well in advance. Accordingly, the following cancellation policy applies:

More than 120 days before the event: Full refund less a $50 administration and card processing fee.
60–120 days before the event: 50% refund.
Less than 60 days before the event: No refund.

Where possible, delegates may:

Transfer their registration to another delegate at no additional charge (up to 7 days before the event), or
Request that their registration be transferred as a credit towards a future MSK Australia event, subject to availability and organiser approval.

We strongly recommend purchasing comprehensive travel insurance that includes cover for event registration, flights, accommodation and cancellation due to illness or unforeseen circumstances.

ONLINE EVENTS

A full refund (less a $10 administration and card processing fee) is available up to 24 hours before the commencement of an online event.

Once access to online content or event recordings has been provided, refunds are no longer available.

If you miss the live session, don't worry. All webinars include 60 days of on-demand access, and our presenters are always happy to answer questions afterwards.

Requesting a Refund

To request a cancellation or refund, please contact us at: hello@mskaustralia.com.au

Approved refunds will be returned to the original payment method within 14 business days.

Important Information

Refunds apply to registration fees only.
MSK Australia is not responsible for flights, accommodation, travel expenses, visa costs or any other expenses incurred by delegates.
No refunds are available for non-attendance or partial attendance.
Requests outside this policy may be considered in exceptional circumstances at the sole discretion of MSK Australia.

Event Cancellation or Postponement

If MSK Australia cancels or postpones an event due to circumstances beyond our reasonable control, delegates will be offered one of the following:

A full refund of registration fees;
Transfer of registration to the rescheduled event; or
Credit towards a future MSK Australia event.

MSK Australia is not responsible for any travel, accommodation or other costs incurred by delegates.

If you are unable to attend because you are unwell, please contact us prior to the event. Where possible, we may be able to provide online or recorded access.

Terms & Conditions

Registration

Registration is confirmed once full payment has been received.

MSK Australia reserves the right to refuse or cancel registrations where payment has not been received or where registration information is incomplete.

Program Changes

MSK Australia reserves the right to make reasonable changes to speakers, presentation topics, program content, schedules, venues or event format where necessary.

Such changes do not constitute grounds for cancellation or refund.

Should an event be cancelled, delegates will be offered a refund, transfer or credit in accordance with this policy.

Photography & Recording

Delegates are welcome to take photographs for personal, non-commercial use provided this does not disrupt the event or infringe the privacy of other attendees.

Audio recording, video recording, livestreaming or reproduction of lectures, demonstrations or educational content is not permitted without prior written permission from MSK Australia.

MSK Australia may photograph or record events for educational and promotional purposes. By attending, delegates consent to the use of their image and likeness in print, digital and social media.

If you prefer not to appear in photographs or recordings, please notify us by email prior to the event and advise event staff upon arrival.

Intellectual Property

All presentations, lecture slides, recordings, course manuals, handouts, educational resources and other materials remain the intellectual property of MSK Australia and/or the individual presenters.

These materials may not be copied, reproduced, distributed, uploaded, shared or used for commercial purposes without prior written permission.

Practical Workshops

Delegates participating in practical ultrasound workshops do so voluntarily.

Participants should immediately advise faculty if they experience discomfort or wish to discontinue participation.

Volunteer models participate voluntarily and may withdraw from practical sessions at any time.

Attendance at MSK Australia events is at your own risk. MSK Australia and its partners accept no liability for loss, damage, injury, or expenses incurred by delegates, except where required by law.

International delegates are strongly encouraged to arrange travel insurance that includes event registration, travel, and accommodation coverage.

CPD Certificates

CPD certificates will be issued to delegates who meet the attendance requirements for the relevant event.

Delegates are responsible for ensuring their registration details are accurate for certificate purposes.

Delegate Conduct

MSK Australia is committed to providing a respectful, inclusive and professional learning environment.

Delegates are expected to behave respectfully towards presenters, faculty, venue staff and fellow attendees.

Health & Safety

Delegates are responsible for:

Following all venue health and safety instructions.
Taking reasonable care of their own safety and that of others.
Reporting any accidents or hazards to MSK Australia staff as soon as possible.

If you are feeling unwell, please do not attend in person. Please contact us to discuss alternative attendance options where available.

Privacy

Personal information collected during registration is used for event administration, communication and marketing in accordance with the MSK Australia Privacy Policy.

A delegate list containing your name, organisation and state/country may be shared with selected event sponsors for a single post-event communication relevant to the conference.

Delegates who do not wish their details to be shared may opt out during registration or by contacting MSK Australia prior to the event.

Liability

To the extent permitted by law, attendance at MSK Australia events is at the delegate's own risk.

MSK Australia, its employees, presenters and partners accept no liability for any indirect, incidental or consequential loss, damage, injury or expense arising from attendance at or participation in an event, except where liability cannot be excluded under Australian Consumer Law.

International delegates are responsible for ensuring they hold valid passports, visas and any other travel documentation required for attendance and are strongly encouraged to obtain comprehensive travel insurance.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Force Majeure

MSK Australia will not be liable for any delay, modification or cancellation of an event due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government restrictions, border closures, industrial action, transport disruption, venue closure or other unforeseen events.

Where reasonably practicable, MSK Australia will endeavour to provide an alternative event date, registration transfer or event credit.

By registering for an MSK Australia event, delegates acknowledge that they have read, understood and agree to these Cancellation Policy and Terms & Conditions.